My username/password is not working?
If you have received a system message on the screen saying that your username (email) or password is incorrect please check the following:
- you are using lower case or capital letters where necessary because passwords are case sensitive
- you do not have spaces at the beginning or at the end of your email address or password
- you have confirmed your email address by using the activation link that was sent to your email
- you have not received an email notification from your customer support team about terminating your membership.
If you still experience difficulties please contact our Customer Support team quoting your email address and website url.